Support Home Guest Communication

Payment Request message

Video below

The PAYMENT REQUEST message

The Payment Request message allows you to ask your guests to make a payment when there is an outstanding amount to be charged; Either because the payment FAILED or due to a processing ERROR.

It can be set up to be sent AUTOMATICALLY when a payment fails, otherwise you can send it ON DEMAND.

Here are the steps on how to set up the Automated Payment Request:

  1. Click the Settings Icon at the top right-hand side and click on "Manage Configurations"
  2. Click “RESERVATIONS”  and select “Welcome App Settings”
  3. Select the desired configuration
  4. From here, select “CUSTOM MESSAGES” > then click the Plus Icon (+) at the left-hand side of the screen.
  5. Open the "Message behavior" dropdown, and select “Payment Request”.
  6. Under Scheduling Options, please select “ON FAILED PAYMENT”.
  7. Add the Email Subject.
  8. Add the Email Salutation.
  9. Add the Email Text.
  10. Add the Email Button text.

Lastly, you can copy the Email text and paste it to the “SMS Text Field” for those guests who will opt-in for SMS text message notification. 

Once saved it will appear in the custom messages tab.

Watch our video tutorial:


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