Reservation Page - Booking, Guest & Stay Information

Description

On the right side of the Reservation Page you can see the Booking, the Guest and the Stay Information, alongside the Contract, the Card on File, the Reported Issues and the Owner statement.

"Booking" Information

This section contains the Reservation Number, Type, Status, Booked on date, Booking Source, Channel Reservation number and Payment Collection Mode.

  • Reservation Number: this is the Kigo reservation number
  • Reservation Status
    • Held - A reservation request that needs action to be taken, usually in the form of payment.
    • Accepted - A confirmed reservation.
    • Canceled A reservation that has been made but canceled afterward.
    • Failed A booking attempt that is received by Kigo from a channel, but was unable to be processed
    • Overbooking - A booking received from a channel that overlaps for one or more days with an existing booking in the same unit.
  • Booking Source: the channel the reservation is coming from.
  • Payment Collection Mode: this is how the payments are being collected.
    • Channel Collect - the payments are collected by the Channel directly and transferred by the Channel to you after Check-in. For example, Airbnb has this type of payment collection.
    • Virtual Credit Card - the payments are collected by the Channel who provides a virtual credit card to collect them using the payment gateway integrated in Kigo.
    • PMC Offline Collect - the payments are collected by you based on your Payment Plan in Kigo but without using Kigo to process the payment. Vrbo offers this type of payment collection.
    • PMC Collectthe payments are collected by the Property Manager based on their Payment Plan in Kigo. Their Payment Gateway is set in Kigo as well.

"Guest" Information

This section contains the full name, email address, and phone number of the guest. 

Stay Information

This section contains the Check In & Check Out, the number of guests and the flight number (if provided).

  • Check In: the check-in date and time. If the Check-in time is not provided through the GuestXP, it shows the unit's default check-in time.
  • Check Out: the check-out date and time. If the Check-out time is not provided through the GuestXP, it shows the unit's default check-out time.
  • Guests: the number of guests the unit has been booked for, divided by adults & children.
  • Flight Number: if the guest provides the flight number through the GuestXP, it shows here.



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