Support: 1-469-617-5446
Reset Search
 

 

Article

New/Edit Property

« Go Back

Information

 
Content

Location: App – Properties – All Properties – New

(Under the search field) New – Property

App – Properties – All Properties – (Select Existing Property)

Required Setup: In order to view this page, you must be assigned one of the following roles: General Manager, Marketing Manager, or a custom role that includes the permissions for either of these roles.

Before you create a new property, we recommend that you collect the information that you'll need, including:

  • At least ten photos of the units associated with the property, exterior photos of the property, or unique amenities.
  • At least three amenities.
  • You may want to write the Summary and Description sections ahead of time, so that you can create and edit your descriptions in Microsoft Word, or another word processing application. Once you are satisfied with this advertising material, you can copy and paste this information into the appropriate fields. Your description should be at least 500 characters in length.
  • Determine the cleaning and maintenance vendors that will be working with the property, and create the vendor records, so that these vendors can be assigned to specific units.
  • Ensure that the owner record for the property has been created. To create an owner record, see Owner.
  • Determine the fees that you want to include with unit bookings for this property, and ensure that the fees have been created. To create a fee, see Fees.
  • Make sure that any booking rules that you want to assign to the units at this property have been created. To create a booking rule, see Booking Rules.

Scope: This feature is available in all versions of Kigo.

About the New/Edit Property Page

From here, you can create a new property or make changes to all aspects of an existing property. A property is one or more vacation rental units that share similar attributes, including location, size, decor, amenities, view, and rental rate. If you're unsure if two units should be part of the same property, imagine a situation where a guest must move between the two units. If the guest would be satisfied with each unit as an equivalent substitute for the other, then the units are similar enough to be part of the same property.

Grouping units by property makes things easier for prospective guests. When multiple units are associated with a property, guests can make a single booking for multiple units in a property by selecting multiple units on the reservation. If each unit was defined a separate property, the guest would have to make multiple bookings, one for each unit.

Managing multiple units associated with a single property also eases management tasks. Rental rates, fees, taxes, and other attributes are managed at the property level, and are automatically inherited by each unit. Also, if a guest checks in, and finds an issue with their unit, you can quickly identify other similar units to move them to.

You can use different properties to differentiate between different unit types. For example, if you have a resort with rooms that are equal, except half of the units have a beach front view, you could set up two properties: the first property would contain the units with the beach front view, while the second property would contain units that do not have a beach front view.

You can organize multiple properties by associating them with developments. For more information on developments, see Developments.

For each property, you can manage descriptive text, photos, and configuration information. This information is used by a variety of sources including Kigo, Kigo web sites, and third-party marketing channels such as VRBO.

All_PropertiesSome common actions that can be performed here include:

  • Creating a New Property
  • Modifying an Existing Property
  • Changing the Property ID

Field Definitions

Pick List

The Pick list section displays on the right side of the page, and allows you to quickly open the Edit Property page for other properties. To use, locate the property that you want to work with, and click the associated link.

Data Quality

The Data quality section appears in the right side of the page, and lets you quickly see if you have entered all of the information needed to get the highest possible ranking for your property when published to third-party booking channels.

This section may contain these fields:

  • Score: If you are editing an existing property, the data score appears. This score ranges from 1/5 to 5/5. The minimum required score for you to distribute your property to your web sites and other channels is 4/5. If you are creating new properties, the data quality score does not appear until you save the property for the first time.
  • Rating: If you are editing an existing property, the property's rating appears. If you are creating new properties, the rating does not appear until you save the property for the first time. This rating may be one of the following:
    • Excellent: Properties with a score of 5/5 receive a rating of "Excellent." This is the highest rating your property can receive. If your property has this rating, you can distribute it to your web site and channels.
    • Good: Properties with a score of 4/5 receive a rating of "Good." If your property has this rating, you can distribute it to your web site and channels. If your property has this rating, a detailed explanation also appears on the page describing what actions you can take to move your property's rating to "Excellent."
    • Average: Properties with a score of 3/5 receive a rating of "Average." If your property has this rating, you must improve it before you can distribute it to your web site and channels.
    • Not Good: Properties with a score of 2/3 receive a rating of "Not Good." If your property has this rating, you must improve it before you can distribute it to your web site and channels.
    • Poor: Properties with a score of 1/5 receive a rating of "Poor." If your property has this rating, you must improve it before you can distribute it to your web site and channels.
  • Explain: Click this link to view the Data quality explanation box. In this box, you can see detailed information about how to improve your property's data quality score.

Location

The Location section displays the physical location of the property in a map or satellite view. If you are creating new properties, the location doesn't appear until you enter address information and save the property.

General Tab

This tab contains basic information about the units in this property.

  • Internal Name: This is a descriptive name for the property that is used internally by the Kigo application on the property list, the booking calendar, and other locations. Try to make this name unique and descriptive. Only the first 25 characters of the name are displayed on the booking calendar.
  • Public Headline: This is the public version of the property name that is used by Kigo websites as the property name. This is the name that is searched by the quick search feature. This name is also used in e-mail messages sent to guests. 
  • Summary: This is a short, yet descriptive overview of the property and units. This summary is displayed on the property search results pages.
  • Description: This is detailed description of the property and units. We recommend that this description is longer than 500 characters to maximize search engine optimization.
  • Category: This is the type of property, such as a house, condominium, or resort. The categories available can be customized to fit your company.
  • Status: This is the current rental status of the property. Available options include:
    • Active for Rent: This means that the property units are available and ready to book through your Kigo web sites or third-party booking channels.
    • Inactive: This means that the property units are not available to rent, and are not displayed on any web site for bookings.
    • Entered – Pending Approval: Use this setting when creating a new property. This allows you to finely tune the property details before it is displayed on your Kigo web sites or third-party booking channels.
  • Development: If this property is part of a development (such as a condominium complex, or golf community), you can associate the property with the development here. All active developments are displayed in this drop-down list. Once you associate a development with your property, two links become available:
    • Copy Address: Click this link to copy the address information from the selected development.
    • Copy Amenities: Click this link to copy the selected amenities from the associated development.
  • Address: This is the property address. Review the Map and make sure that the property is displayed in the proper location. If not, use the Pin Point feature to update the location. Once you enter the address, you can click the More link, and view or update the information that has been extrapolated from the address that you entered. The following detailed address fields are displayed:
    • Address1: This is the first line of the street address. This field is required.
    • Address2: This is the second line of the street address, if needed.
    • Neighborhood: This is the neighborhood name for the street address (if applicable).
    • City: This is the city for the address. This field is required.
    • County: This is the county name for the address (if applicable). This field is required.
    • Metro: This is the name of the metro area associated with the address (if applicable).
    • State: This is the name of the state or province associated with the address (if applicable).
    • Postal Code: This is the postal code associated with the address.
    • Region: This is the region associated with the address (if applicable).
    • Country: This is the country associated with the address.
    • Longitude: This is the vertical geographic coordinate associated with the address.
    • Latitude: This is the horizontal geographic coordinate associated with the address.
  • Bedrooms: This is the number of bedrooms in each property unit.
  • Bathrooms: This is the number of bathrooms in each property unit. You can use a decimal to indicate half bathrooms (such as 2.5) or three-quarter bathrooms (such as 2.75).
  • Garage Spaces: This is the number of garage spaces available.
  • Lot Size: This is the size of the property. This is most applicable for houses. This field is optional, and if you leave this field empty, it will not be displayed on the property pages. The lot size can be displayed in square feet or square meters.
  • Sleeps: This is the number of adults and children that can comfortably sleep in each property unit. This number is calculated based on the number and type of beds, the number of sofas, futons, and so on.
  • Stories: This is the number of floors for each property unit. For example, a ranch-style home would have one story.
  • Parking Spaces: This is the number of non-garage parking spaces available, including street parking spaces.
  • Floor: This identifies which floor each property unit is located on. This is only relevant for properties that are in a multi-floor building, such as a high rise.
  • Unit Size: This is the amount of living space available in each property unit. Unit size can be displayed in square feet or square meters.
  • Year Built: This is the year that each property unit was built.
  • Min Stay: This defines the minimum number of nights stay required for guests to book each property unit. This number can be overridden for specific dates by using booking rules.
  • Tags: Select the appropriate tags for the property here, as a way to organize and find properties. When you are on the Properties page, you can search and filter properties by tag. Tags are customizable, and can be created to fit the needs of your company.

Photos Tab

This tab allows you to manage photos for each property unit. You can choose to upload images one at a time, or to upload multiple images at once. You can upload photos that are stored on your computer, or upload online images based on the URL. Once photos are uploaded, each is displayed and can be managed from the Photos tab.

  • Display Order: This identifies the order that the photos are displayed in property photo galleries and virtual tours.
  • Caption: This caption displays when prospective guests view the virtual tour on the property Kigo web sites.
  • Original URL: Click this link to view the original image that has been uploaded to Kigo.
  • Dimensions: This is the height and width (in pixels) of the uploaded image.
  • File Size: This is the file size (in bytes) of the uploaded image.
  • Medium URL: Click this link to view a medium-sized version of the image. This is optimized to load quickly online.
Note the following important information regarding the photos being uploaded on the platform:
  • The max image file size is defined as 1 MB. If an image higher than that is uploaded, it is automatically sized down.
  • Images are stored in Large, Medium, and Thumbnail formats.
  • We can only store photos in the 3 predefined dimensions.
  • Auto-crop does not resize the photo, but attempts to center it in one of the supported sizes.
  • If autocrop is not selected, it will simply compress the photo if needed to the correct dimensions.

Amenities Tab

This tab is used to select any amenities applicable to each property unit. Amenities are customizable, and additional amenities can be created to fit the needs of your company.

Units Tab

This tab allows you to manage the number of units, and associate the owner, cleaning vendor, and maintenance vendor for each unit.

If you want to add multiple units to a property, ensure that the units are similar. The units should have the same rental rate, number of bedrooms, square footage, amenities, and so on.

  • Total Number of Units: This is the total number of units associated with this property. To update the number of units, enter the new number here, and then click Set. The page updates and displays a row for each unit.
  • Unit ID: This is the identifier for the unit. You can change the default value for any helpful identifier, such as the room or suite number.
  • Name: This is a name that you can use to help identify the unit, during booking and check-in.
  • Owner Account: Select the owner of the unit from this drop-down list.
  • Cleaning Company: Select the default cleaning vendor from this drop-down list.
  • Maintenance Account: Select the default maintenance vendor from this drop-down list. You can always select a different maintenance vendor when creating a maintenance task.

Policies Tab

This tab allows you to define any unique check-in instructions or policies that apply to each property unit.

  • Check-In Instructions: Enter the unique policies and check-in instructions that apply to each unit at this property.

Advanced Tab

This tab allows you customize a number of critical elements, including fees, taxes, and other specific items for each unit associated with this property.

  • Fees: Select all fees that apply to each property unit. If you want to customize the fees that display here, <link to fees setup page>
  • Taxes: Select all taxes that apply to each property unit. If you want to customize the taxes that display here, <link to taxes setup page>
  • Specials: Select any specials that apply to each property unit. If you want to customize the specials that display here, <link to specials setup page>
  • Booking Rules: Select all booking rules that apply to each property unit. If you want to customize the rules that display here, <link to booking rules setup page>
  • Web Site Settings: There are three options here:
    • Disable Online Booking: Select this check box to disable online reservation capability for units associated with this property. This prevents prospective guests from making a booking through Kigo web sites or through a third-party booking channel. Instead, prospective guests can submit an inquiry. You can reply to the inquiry to complete the booking.
    • Do Not Show Prices on Site: Select this check box to hide the property booking price. If this option is selected, the property booking price does not show up online.
    • Hide Availability on Site: Select this check box to display units associated with property online. Prospective guests will be able to view photos and details about these units, but the units will be removed from availability. These units are not available for bookings.
    • Unshare property: Select this check box to completely hide units associated with this property. If this option is selected, these units do not show up online.
  • Internal Notes: Add any notes or specific information about the property or units here. This information does not display online.

Creating a New Property

  1. To add a new property, click New. The New Property page opens. The Save and Save & close buttons become available once the page fully loads. 
  2. Click the General tab, and evaluate the following fields:
    • Internal Name: Enter a descriptive name for the property. Try to make this name unique and descriptive. This name is used internally by Kigo in property lists, the booking calendar and more.
    • Public Headline: Enter the public-facing name for the property. This name is used by Kigo websites and in guest communication when referring to this property.
    • Summary: Enter a short, yet descriptive overview of the property units.
    • Description: Enter a detailed description of the property units. This description should be at least 500 characters to maximize search engine optimizations.
    • Category: Select the type of property from this drop-down list.
    • Status: Select the current rental status for the property from this drop-down list. When creating a new property, we recommend that you select "Entered – Pending Approval" here. After you've created the property, defined rates and availability, and confirmed your Data Quality score, update this status to "Active for Rent" which makes the unit available for bookings.
    • Development: If this property is part of a larger development, select the associated development from this drop-down list. Once you associate a development with your property, two links become available:
      • Copy Address: Click this link to copy the address information from the selected development.
      • Copy Amenities: Click this link to copy the selected amenities from the associated development.
    • Address: Enter the entire property address here. You can enter the street address, city, state, postal code, and country. Review the Map and make sure that the property is displayed in the proper location. If not, click Pin Point to update the exact location of the property. The Address1, City, and Country fields that appear below the Address field are required, and changes to them update the information in the Address field.
    • Bedrooms: Enter the number of bedrooms in each property unit.
    • Bathrooms: Enter the number of bathrooms in each property unit. Use decimals to identify half bathrooms (such as 2.5).
    • Garage Spaces: Enter the number of garage spaces available for each property unit, if applicable.
    • Lot Size: Enter the property lot size, if applicable.
    • Sleeps: Enter the total number of adults and children that can sleep at each property unit. This number is calculated based on the number and type of beds in the unit, as well as sofas, futons, or other sleeping accommodations.
    • Stories: Enter the number of floors for each property unit.
    • Parking Spaces: Enter the number of non-garage parking spaces available, including street parking spaces.
    • Floor: Enter the floor that each property unit is located on, if applicable.
    • Unit Size: Enter the amount of living space available in each property unit. You can choose to display this size in square feet or square meters.
    • Min Stay: Enter the minimum number of nights required in order to book a reservation.
    • Tags: Select the appropriate tags for the property. These tags are used for organization, and you can quickly search for properties based on associated tags.
  3. At the Photos tab, add images of your property using the Add an image or Add multiple images buttons. Once you've uploaded your images, you can customize the Display Order and Caption for each image. This controls how the images are displayed in slide shows and virtual tours online.
  4. At the Amenities tab, choose any applicable amenities for this property.
  5. At the Units tab, you can define multiple units for this property. You also specify the owner, cleaning vendor, or maintenance vendor for each unit individually. By default, only one unit is displayed.
  6. If you want to associate multiple units with this property, enter the number of units in the Total Number of Units field, and then click Set. The page updates and displays a row for each unit.
  7. For each unit, specify the following:
    • Unit ID: Enter a helpful identification number here, such as the room or suite number.
    • Name: Enter a name for the unit. This name is displayed during booking and check-in.
    • Owner Account: Select the unit owner from the drop-down list.
    • Cleaning Company: Select the default cleaning vendor from the drop-down list.
    • Maintenance Account: Select the default maintenance vendor from the drop-down list.
  8. At the Policies tab, you can customize and add unique check-in instructions for units at this property.
  9. At the Advanced tab, complete the following sections:
    • Fees: Select any applicable fees for this property.
    • Taxes: Select the taxes that apply to this property. These taxes are included in booking estimates, and are displayed on the guest's bill.
    • Booking Rules: Select any booking rules that apply to this property.
    • Other: Here you can choose to make changes to the availability and visibility of the units associated with the property.
    • Internal Notes: Add any additional internal notes about the property here. These notes are not shared with guests, and are not displayed on Kigo web sites or third-party booking channels.
  10. When finished, click Save or Save & Close.

    Before a property can be booked, you must also define the rates and availability. To define these, click the Setup rates & availability button to open the Rates & availability page.

Modifying an Existing Property

  1. Locate the property that you want to work with. If needed, use the search filters to locate the property record.
  2. Click anywhere on the row that contains the property that you want to change. The Edit Property page opens. The Save and Save & close buttons become available once the page fully loads.
  3. Make any necessary changes to the General tab, Photos tab, Amenities tab, Units tab, Policies tab, and Advanced tab.
  4. When finished, click Save or Save & Close to save your changes. To discard your changes and return to the Developments page, click Cancel instead.

Change the Property ID for a Property

In some instances, you may want to modify a property ID in order to utilize a third-party booking channel more productively.

  1. Locate the property that you want to work with. If needed, use the search filters to locate the property record.
  2. Click anywhere on the row that contains the property that you want to change. The Property page opens.
  3. At the bottom of the page, click the View History link.
  4. Click the External IDs tab.
  5. Update the Master ID field to the desired property ID.
  6. Click Update.
  7. Click Close. You are returned to the Edit Property page.

Additional Information/Related Topics

Fees
Booking Rules
Developments
Rates & Availability
Attachment 

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255